F.A.Q.

Are you a real company?
Yes, we are! You can contact us anytime at support@shirtmatchkicks.com. We’re also available via live chat and on our social media pages. Thanks for supporting our business!

Payment

What payment methods do you accept?
We currently accept PayPal. You can pay with or without a PayPal account.

Ordering

Do I need to open an account to shop with you?
No, you can check out as a guest. However, creating an account allows you to save your details for quicker checkouts and track past orders more easily.

Do I have to pay sales tax?
No, we do not charge sales tax on any of our products.

How will I know if my order is confirmed?
Once your order is placed, you'll receive a confirmation email. Orders are shipped once your payment is approved and the billing/shipping address is verified.

How do I track my package?
You’ll receive an email with a tracking number once your order ships. You can also log into your account on our site to view tracking details.

Can I change my order after it's placed?
Yes—if your order has not entered the printing process. Log into your account to edit or cancel it as soon as possible.

Shipping

How long does it take for my order to ship?
Orders are typically fulfilled within 2 – 5 days.

How long is delivery?
Most orders are delivered within 3 – 6 days.

What are the shipping charges?
Shipping is free for all orders.

Can I change my shipping address after my order is confirmed?
Yes, but only before the order is shipped. Please double-check your shipping address when placing an order.

What if an item is missing from my order?
We’re sorry! Please contact us at support@shirtmatchkicks.com or use Live Chat and we’ll send the missing item or issue a refund.

What if I receive a defective item?
Please email us with a photo of the defective product and we’ll send a replacement or issue a refund.

What if I haven't received my order on time?
Use our Track Your Order feature first. If you still need help, email support@shirtmatchkicks.com or contact us via Live Chat.

Products

Where can I find sizing info?
The size chart is available at the bottom of nearly every page on our website.

How do I wash DTG-printed shirts or hoodies?

  • Turn the item inside out

  • Wash in cold water

  • Use mild detergent (no bleach)

  • Use a gentle cycle

  • Air dry or tumble dry on low heat

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of receiving your purchase.

How do I request an exchange?
Email us at support@shirtmatchkicks.com and we’ll guide you through the process.

What if I received the wrong size or item, or a defective product?
Email us a photo of the item and we’ll send out a replacement right away.

What should I do about a late or missing refund?

  • Check your bank account

  • Contact your credit card company

  • Allow a few business days for processing
    If you still haven’t received your refund, email us at support@shirtmatchkicks.com.

Collections